Please check the following issues before sending to designated repair agent.
| Problems | Possible Reasons | Solution | ||||||||||||||||||||
| Power Failure | ● Power cord is not firmly inserted. | ● Insert the power cord firmly. | ||||||||||||||||||||
| ● No power on socket. | ● Check the socket. | |||||||||||||||||||||
| ● On/Off button not pressed. | ● Press the On/Off button. | |||||||||||||||||||||
| Low suction power | ● Suction port clogged. | ● Clean up suction port. | ||||||||||||||||||||
| ● Dust accumulation on filter. | ● Clean up the dust cup and filter. | |||||||||||||||||||||
| ● Dust accumulation on cyclone. | ● Clean up cyclone. | |||||||||||||||||||||
| ● Dust accumulation on filter. | ● Clean up filter. | |||||||||||||||||||||
| UV light tube failure | ● The UV function is automatically off for safety reasons or weak reflec- tion of object. |
● The UV function operates on the condition of less than 5CM height from the object. |
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| ● The machine operates on the same position for a long time. | ● Move the machine forward and backward |
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| ● The machine is placed upright. | ● Machine tilted no more than 30 de- grees. |
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| ● Sensor window is contaminate. | ● Clean the sensor window with a half-dry cloth. | |||||||||||||||||||||
| ● UV light damage. | ● Contact after-sale service. | |||||||||||||||||||||
| Automatically turned off | ● Dust cup full. | ● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow- er cord and reuse if after 2 hours. |
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| ● Suction port clogged. | ||||||||||||||||||||||
| ● Filter blocked. | ||||||||||||||||||||||
| Brushroll failure | ● Brushroll tangled with foreign matter. | ● Remove the cover and clean up brushroll according to user guide. | ||||||||||||||||||||
| ● Belt broken. | ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair. |
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If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.
