FAQs

The battery pack of JIMMY power washer is removable. You can buy a new battery from the local store or online shops and replace the old one. Battery replacement can be easily done without using any tools.

HW8 Pro can work for 35 minutes in standard mode, and HW8 can work for 25 minutes. If you want longer time, you can buy an extra battery to double the working time of the machine.

Yes, you can buy an extra battery for replacement as the battery of JIMMY power washer is removable. You can double the working time with an extra battery.

Yes, currently the battery can only be charged on machine. We will soon have new design of separate charging base for battery available.

JIMMY power washer is suitable for all sealed hard floors, including hardwood, tile, laminate, vinyl, marble and linoleum.

JIMMY power washer has unique external spray outlet design, making water spray visible. It enables you to precisely control water spray. You can spray more water on a stained and dirty place and less water on a less stained place. JIMMY power washer can dry the floor instantly after cleaning. It is very safe to be used on all types of indoor sealed floors including sealed wood floor, tile, vinyl, laminate, linoleum, marble, etc.

Yes, it can be used as a vacuum only on area rugs. It is better not to spray water on area rugs, otherwise the rugs will get wet and it will take long time to get dry.

It can be used as a vacuum only. If you want to vacuum without washing, just do not press the water spray trigger, then it will only vacuum without washing.

This machine is not designed for washing carpet. It is for washing the hard floor or for being a vacuum only on short hair carpet.

You don’t need to hold the on/off button all the time. For the water spray trigger, you need to press it to spray water and loose it to stop spraying.

JIMMY power washer can dry the floor instantly after cleaning. It will not leave water spots on wood floor after use.

We suggest you to put in some cleaning solution to clean the brushroll better.

1. HW8 Pro is equipped with a brushless motor, and HW8 is with a brushed motor. The suction power of HW8 Pro is 2 times stronger than that of HW8, and its suction doesn’t get weak after long use.
2. HW8 Pro can run up to 35mins after each charge, and HW8 up to 25mins.
3. HW8 Pro comes with an extra brushroll for replacement.

JIMMY HW8 Pro and HW8 power washers can dry the floor instantly and leaves no stain or water spots after cleaning, while Tineco Ifloor3/Floorone leaves a lot of stain after cleaning. And JIMMY HW8 Pro has stronger suction and longer running time than Tineco Ifloor3/Floorone. JIMMY power washers all have a replaceable battery pack while other brands do not.

JIMMY HW8 Pro and HW8 power washers can dry the floor instantly and leaves no stain or water spots after cleaning, while Tineco Ifloor3/Floorone leaves a lot of stain after cleaning. And JIMMY HW8 Pro has stronger suction and longer running time than Tineco Ifloor3/Floorone. JIMMY power washers all have a replaceable battery pack while other brands do not.

It comes with a bottle of 500ml cleaning solution.

You can use other cleaning solution as along as it is alcohol-free and not corrosive. But it’s better to use JIMMY cleaning solution which is safe and able to achieve the best cleaning effect.

You can buy JIMMY cleaning solution from the local store or online shops.

The mixture ratio between cleaning solution and clean water is 1:50.

Yes. The machine can vacuum and wash at the same time.

The brushroll need to be replaced once it's worn out or cracked. And the HEPA filter is needed to be replaced about every 6 months or when it is worn out.

It's all in one piece and it's only for cleaning floors. It does not have a detachable tool for vacuuming furniture.

You can buy an extra brushroll from the local store or online shops.

We recommend storing the vacuum in the charging dock or on the wall-mounted dock that comes with the vacuum. You can place the main body of the vacuum on any flat surface.

If not using the device for a long time, we suggest putting the battery in a cool and dry place. Please ensure that the battery is fully charged before storage and charge the machine at least every three months to refresh the battery.

JV51, JV53 LITE, JV53, JV83: you can charge it with the battery on machine or take the battery out of the machine and charge it separately.
JV71, JV63, JV65, JV85, JV85 Pro: you can charge it with the battery on machine.

The charging time is around 4~5 hours. When the indicator light turns to green from red, the vacuum is fully charged.

Normally, the battery needs to be replaced after around 500 charging cycles. If you charge it three times a week, the battery can work for around three years.

You can buy a new battery from the local distributor or the local online shop.

JV51, JV71, JV53 LITE, JV53: The working time various basing on power mode and tools used. With non-electric brush: about 45 mins in normal mode and 8 mins in strong mode. With electric brush: about 35 mins in normal mode and 7 mins in strong mode.

JV63, JV83, JV85: The working time various basing on power mode and tools used. With non-electric brush: about 60 mins in normal mode, 30 mins in turbo mode and 11 mins in max mode. With electric brush: about 40 mins in normal mode, 20 mins in turbo mode and 9 mins in max mode.

JV65, JV85 Pro: The working time various basing on power mode and tools used. With non-electric brush: about 70 mins in normal mode, 35 mins in turbo mode and 9 mins in max mode. With electric brush: about 45 mins in normal mode, 25 mins in turbo mode and 8 mins in max mode.

Floorhead: To clean dust, hair, debris and dirt from hard floor, carpet, title, etc.;

Electric Mattress Head: To beat up and clean dust, dust mite and dust mite allergen from sofa and bed;

Carpet Brushroll: It can be mounted on floorhead to do deep cleaning on carpet;

2-in-1 Upholstery Tool: Cleaning dust on closet, sofa, windowsill and table surface;

2-in-1 Crevice Tool: To clean crevices, corners and other narrow areas;

Soft Brush: Cleaning scratched furniture, such as book shelf and artworks;

Stretch Hose: To connect the handheld vacuum cleaner and accessories to clean areas that are hard to reach;

Connector: It can be connected to other tools and bent to different angle to clean dust on top of high cabinets or on the roof;

Connector: Can be connected to other tools and bend to different angle to clean dust on top of high cabinets or dust on the roof.

Yes, JIMMY vacuum can pick up pet hair from hard floor, carpet or sofa. The JIMMY floorhead has a unique design that can separate the hair from brushroll to avoid hair entangling around brushroll, which saves you a lot of trouble to clean the hair on brushroll.

Yes, JIMMY vacuum can be used to on tile.

Yes, JIMMY vacuum can be used on undercoat carpet. It can pick up big debris, hair and dust from carpet.

No, the vacuum cannot be used to pick up liquid. It may cause blockage to filter. If liquid enters the motor, it may cause damage.

You can use it as a hand vac OR with the tube. Both work well.

Yes, JIMMY vacuums come with a wall mounted bracket for charging and storing the machine, and also for storing tools.

Dust cup can be emptied from bottom. If you want to wash the dust cup or the cyclones, press the dust cup release button and twist the dust cup to take it out to wash it by water.

Use a coin to rotate the nozzle base release button, then take out the brushroll gently and clean it. If the brushroll is washed, please make sure it is completely dry before assembling it into the nozzle.

Pull out the HEPA filter upwards, and gently tap it on trash can. After cleaning the HEPA filter, put it back into the dust cup.

Yes. The HEPA filter can be washed. Since frequent washing will reduce HEPA life, it is recommended that the HEPA filter is washed no more than once a month.

The HEPA filter needs to be changed after 3 to 6-month use based on its working frequency and working environment.

The decreasing suction power is normally caused by blockage. Please check and clean the dust cup, HEPA filter, brushroll and floorhead.

Extra HEPA filters and accessories are available for sale from local vacuum cleaner distributors or local online shops.

When you feel that the suction power of the device is getting weak or the run time is getting short, you should clean the filter. HEPA needs to be completely dry before reuse.

Please check whether the vacuum cleaner has enough battery power and whether the parts like metal tube, electric floorhead are mounted correctly on the vacuum cleaner.

Please turn off the machine for 5~10 minutes, or check whether the dirt cup and cyclone systems need to be cleaned.

If the floor head is overloaded (for example, too much hair is entangled in the brush roller when cleaning carpet), the brush roller may stop working. Please turn off the machine for 5~10 minutes, or clean the brush roller.

If the dust cup is full of garbage, or the filter is clogged, or the air passage of the floor head is blocked, it may cause the dropping of suction power. Please empty and clean the dust cup, clean or replace the filter, and clean the air passage of the floor head.

Please re-plug the charger to the machine and power socket.

It may be caused by the aging of the battery, please replace the battery.