Please check the following trouble points before go to the maintenance department.

Problems	Possible Reasons	Solution
Product does not turn on	● Battery pack not properly assembled	● Reassemble battery pack
	● Battery pack has no power	● Charge the product
	● On/off switch is not pressed down	● Press down on/off switch
Weak suction	● Air inlet blocked	● Clean air inlet
	● HEPA blocked	● Clean dust cup and HEPA
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Machine tilt and micro switch left cleaning surface	● Machine tilting degree cannot exceed 30 degree
	● UV light defect	● Contact after service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Machine air inlet blocked
	● HEPA blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
	● Belt loose or broken	● Contact after service to replace belt
No sufficient working time after charging	● Battery not fully charged	● Fully charge battery according to instruction manual
	● Battery aged	● Purchase and replace battery

Note: If there are other faults, special tools must be used, please contact after sales service for guidance.

Please check the following trouble points before go to the maintenance department.

Problems	Possible Reasons	Solution
Product does not turn on	● Battery pack not properly assembled	● Reassemble battery pack
	● Battery pack has no power	● Charge the product
	● On/off switch is not pressed down	● Press down on/off switch
Weak suction	● Air inlet blocked	● Clean air inlet
	● HEPA blocked	● Clean dust cup and HEPA
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Machine tilt and micro switch left cleaning surface	● Machine tilting degree cannot exceed 30 degree
	● UV light defect	● Contact after service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Machine air inlet blocked
	● HEPA blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
	● Belt loose or broken	● Contact after service to replace belt

Note: If there are other faults, special tools must be used, please contact after sales service for guidance.

Please check the following trouble points before go to the maintenance department.

Problems	Possible Reasons	Solution
Power failure	● Power cord is not firmly inserted.	● Insert the power cord firmly.
	● No power on socket.	● Check the socket.
	● Power switch not pressed.	● Press the On/Off button.
Low suction power	● Suction port clogged.	● Clean up suction port.
	● Dust accumulation on filter.	● Clean up the dust cup and filter.
	● Dust accumulation on cyclone.	● Clean up cyclone.
UV light failure	● The UV function is automatically off for safety reasons or weak reflection of object.	● The UV function operates on the condition of less than 3CM height from the object.
	● The machine operates on the same position for a long time.	● Move the machine forward and backward
	● The machine is placed upright.	● Machine tilted no more than 30 degrees.
	● Sensor window is contaminate.	● Clean the sensor window with a half-dry cloth.
	● UV light damage.	● Contact after-sale service.
Automatically turned off	● Dust cup full.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow- er cord and reuse if after 2 hours.
	● Suction port clogged.
	● Filter blocked.
Brushroll failure	● Brushroll tangled with foreign matter.	● Remove the cover and clean up brushroll according to user guide.
	● Belt broken.	● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

Note:If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

Please check the following issues before sending to designated repair agent.

If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

Please check the following issues before sending to designated repair agent.

Problem	Possible  cause	Solution
Can not start or stopduring use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Reassemble battery pack ● Clean suction inlet and filter
Weak  suction	● Suction inlet blocked ● No  HEPA  assembled	● Clean suction inlet and filter ● Assemble HEPA
Abnormal  noise	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet ● Assemble HEPA
Spray mouth does notspray water	● Clean water tank empty ● Water spray button not pressed ● Clean  water  tank not   assembledproperly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank
Water spray out fromair exhaust	● Filter is put to use without fully dry ● Filter is not assembled in the dirtywater tank ● Soft plastic folds under the filter	● Dry the filter after washing beforeuse ● Assemble filter in dirty water tank ●Reassemble the filter, the soft gluemust not be folded

 

Please check the following issues before sending to designated repair agent.

Problems	Possible Reasons	Solution
Motor does not work	● Battery has no power	● Charge the vacuum cleaner
	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Suction drops	● Dust cup full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Short working time after charging	● Machine not fully charged	● Follow instruction manual to fully charge the battery
	● Battery old aging	● New batteries can be bought from local distributor
Dust content indicator is always red	● Dust sensor covered by dust	● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner

Please check the following issues before sending to designated repair agent.

 

Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

Please check the following issues before sending to designated repair agent.

 

Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

Please check the following issues before sending to designated maintenance departments: