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Trouble Shooting

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Trouble Shooting

  • HW10 Troubleshooting

    Please check the following issues before sending to designated repair agent.

    Problem Possible cause Solution
    Can not start or stop during use ● Low battery power
    ● On/off button is not pressed down
    ● Brushroll is entangled
    ● Dirty water tank full
    ● Battery pack not assembled properly
    ● Suction inlet blocked    		 ● Recharge battery
    ● Press down on/off button
    ● Clean brushroll
    ● Clean dirty water tank
    ● Reassemble battery pack
    ● Clean suction inlet and filter
    Weak suction ● Suction inlet blocked
    ● No HEPA assembled    		 ● Clean suction inlet and filter
    ● Assemble HEPA
    Abnormal noise ● Suction inlet blocked
    ● No HEPA assembled    		 ● Clean suction inlet and filter
    ● Assemble HEPA
    Spray mouth does not spray water ● Clean water tank empty
    ● Water spray button not pressed
    ● Clean water tank not assembled properly    		 ● Fill clean water tank
    ● Press water spray button
    ● Reassemble clean water tank
    Water spray out from air path ● HEPA and dust cup are put to use without fully dry
    ● Metal filter is not assembled in the dirty water tank
    ● Soft plastic folds under the filter    		 ● Dry the HEPA and dust cup after washing before use
    ● Assemble metal filter in dirty water tank
    ● Reassemble the filter, the soft glue must not be folded

    Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F1 to F8, please contact after service or local distributor for support.

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  • HW8 & HW8 Pro troubleshooting

    Please check the following issues before sending to designated repair agent.

    Problem Possible Causes Solutions
    Machine does not work ● Low battery power ● Recharge battery
    ● On/off button is not pressed down ● Press down on/off button
    ● Brushroll is entangled ● Clean brushroll
    ● Water in dirty water tank achieves MAX line ● Clean dirty water tank
    ● On/off button or mode button is pressed at the same time with water spray button ● Release water spray button, press on/off button or mode button separately
    ● Release water spray button, press on/off button or mode button separately ● Release the floorhead and then brushroll can work
    Weak suction ● Water in dirty water tank achieves MAX line ● Clean dirty water tank
    ● Brushroll window and dirty water tank not assembled properly ● Reassemble brushroll window and dirty water tank
    ● Brushroll entangled ● Clean brushroll
    ● Filter gets dirty ● Clean or replace filter
    ● Lower battery power ● Recharge battery
    Abnormal noise ● Suction inlet blocked ● Clean suction inlet
    ● Water in dirty water tank achieves MAX line ● Clean dirty water tank
    Floorhead does not spray water ● Clean water tank empty ● Fill clean water tank
    ● Water spray button not pressed ● Press water spray button
    ● Clean water tank not assembled properly ● Reassemble clean water tank
    ● Clean water tank is filled with dirty water and blocked water path ● Do not fill clean water tank with dirty water
    Water spray out from air exhaust ● Filter is not dry after washing ● Dry the filter after washing
    ● Water in dirty water tank achieves MAX line ● Clean dirty water tank
    ● The product was heavily shaked or hits the wall with big force ● Clean dirty water tank
    ● Filter is not assembled ● Assemble filter
    ● Float is not assembled ● Assemble float
    Brushroll stopped rotating and power indicator blinks ● Brushroll is blocked ● Clean brushroll
    Error Code F1 ● Battery defect ● Replace battery
    Error Code F2 ● Charger or battery defect ● Use multimeter to measure output voltage of battery pack and charger to check whether it complies rating label.Replace the defective charger or battery.
    Error Code F3 ● Battery,main motor or PCB defect ● If brushroll rotates and main motor does not work, battery is OK. Disassemble machine to replace motor or PCB.
    ● If brushroll does not rotate and main motor does not work neither, measure output voltage of battery pack first. If battery output voltage is normal, disassemble the machine to replace motor or PCB.
    Error Code F5
    Error Code F6
    Error Code F7

    ● Battery Defect
    ● PCB leadwire gets loose
    ● Transfer PCB or LED display PCB defect

    ● Measure output voltage of battery pack first, if output voltage is abnormal, replace battery pack.
    ● If battery pack output voltage is normal, disassemble the machine and replug connector of all leadwire.
    ●If the previous two defect are excluded,replace Transfer PCB or LED display PCB.

    Error Code F8 ● Battery Pack Defect ● Replace battery pack

    Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

  • H9 Pro troubleshooting

    Please check the following issues before sending to designated repair agent.

    Trouble Possible Causes Solutions
    Motor does not work ● Battery has no power
    ● Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.    		 ● Charge the vacuum cleaner
    ● Check the accessories are assembled correctly to the vacuum cleaner.
    Suction drops ● Dust cup full
    ● Filter blocked
    ● Floorhead air path blocked    		 ● Clean dust cup
    ● Clean or replace filter
    ● Clean floorhead air path
    Short working time after charging ● Machine not fully charged
    ● Battery old aging    		 ● Follow instruction manual to fully charge the battery.
    ● New batteries can be bought from local distributor

    Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

  • H8 & H8 Pro troubleshooting

    Please check the following issues before sending to designated repair agent.

    Trouble Possible Causes Solutions
    Motor does not work ● Battery has no power
    ● Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.    		 ● Charge the vacuum cleaner
    ● Check the accessories are assembled correctly to the vacuum cleaner.
    Suction drops ● Dust cup full
    ● Filter blocked
    ● Floorhead air path blocked    		 ● Clean dust cup
    ● Clean or replace filter
    ● Clean floorhead air path
    Short working time after charging ● Machine not fully charged
    ● Follow instruction manual to fully charge the battery.    		 ● Battery old aging
    ● New batteries can be bought from local distributor

    Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

  • SF8 troubleshooting

    Please check the following points before contacting the after sale service.

    Problem Possible Cause Solution
    Brushroll does not work ●Battery has no power ●Charge the machine
    ●Brushroll is pressed by heavy objects or tangled with excessive hair. ●Remove heavy objects and clean brushroll
    ● Motor failure ● Replace motor
    No water spray out ● Clean water tank empty ● Refill clean water tank
    ● Object blockage ● Clean the dirty nozzle, clean the dirty water tank
    Full indicator lights up ● Dirty water tank full or too dirty ● Empty the dirty water and clean dirty water tank
    Empty indicator lights up ● Clean water tank empty ● Fill clean water tank
    Display battery power light turns red ● Lower battery power ● Charge the machine

    Attention: If the above troubleshooting guide fails to provide a solution, please contact after service or local distributor for support.

  • JV85 & JV85 pro troubleshooting

    Please check the following issues before sending to designated repair agent.

    Trouble Possible Causes Solutions
    Motor does not work ● Battery has no power
    ● Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.    		 ● Charge the vacuum cleaner
    ● Check the accessories are assembled correctly to the vacuum cleaner.
    Suction drops ● Dust cup full
    ● Filter blocked
    ● Floorhead air path blocked    		 ● Clean dust cup
    ● Clean or replace filter
    ● Clean floorhead air path
    Short working time after charging ● Machine not fully charged ● Follow instruction manual to fully charge the battery.
    ● Battery old aging ● New batteries can be bought from local distributor

    Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

  • JV83 troubleshooting

    Please check the following issues before sending to designated repair offices.

    Symptoms Possible Causes Solutions
    Motor is not working ● Battery has no power
    ● Metal tube, electric floor had, battery pack is not assembled correctly to the main body    		 ● Charge the vacuum cleaner
    ● Check the accessories are assembled correctly to the main body
    Low suction ● Dust cup is full
    ● Filter is blocked by dust
    ● Floor head hose or brushroll blocked    		 ● Empty dust cup
    ● Clean or replace HEPA
    ● Clean the floorhead
    Short run time after charging ● Battery not fully charged
    ● Battery old aging    		 ● Follow instruction manual to fully charge the battery
    ● Replace new battery

    Attention: If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.

  • JV65 Plus troubleshooting

    Please check the following issues before sending to designated repair offices.

    Symptoms Possible Causes Solutions
    Machine not working ● Battery has no power
    ● Metal tube, electric floor had, is not assembled correctly to the vacuum cleaner    		 ● Charge the vacuum cleaner
    ● Check the accessories are assembled correctly to the vacuum cleaner
    Machine stops working during use ● Main motor temperature overheat and activates temperature protection ● Turn off machine for 5 to 10 minutes.
    ● Check whether cyclone systems needs cleaning
    Brushroll stops running during use ● Floorhead overloaded(Such as working on carpet、too much hair entangled around brushroll) ● Turn off machine for 5 to 10 minutes.
    ● Check whether brushroll needs cleaning
    Machine drops from strong to normal mode automatically ● Cyclone system is blocked and activates main motor over speed protection ● Clean dust cup and cyclone system
    Suction drops ● Dust cup full
    ● Filter blocked
    ● Floorhead air path blocked    		 ● Clean dust cup and cyclone
    ● Clean or replace filter
    ● Clean floorhead air path
    Charging indicators red and green light flickers alternately during charging ● Charger has loose contact to machine or power socket ● Replug charger to machine and power socket.
    Short working time after charging ● Machine not fully charged
    ● Battery old aging    		 ● Follow instruction manual to fully charge the battery
    ● Replace battery

    Attention: If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.

  • JV63 troubleshooting

    Please check the following issues before sending to designated repair offices.

    Symptoms Possible Causes Solutions
    Machine not working ● Battery has no power
    ● Metal tube, electric floor had, is not assembled correctly to the vacuum cleaner    		 ● Charge the vacuum cleaner
    ● Check the accessories are assembled correctly to the vacuum cleaner
    Machine stops working during use ● Main motor temperature overheat and activates temperature protection ● Turn off machine for 5 to 10 minutes.
    ● Check whether cyclone systems needs cleaning
    Brushroll stops running during use ● Floorhead overloaded(Such as working on carpet、too much hair entangled around brushroll) ● Turn off machine for 5 to 10 minutes.
    ● Check whether brushroll needs cleaning
    Machine drops from strong to normal mode automatically ● Cyclone system is blocked and activates main motor over speed protection ● Clean dust cup and cyclone system
    Suction drops ● Dust cup full
    ● Filter blocked
    ● Floorhead air path blocked    		 ● Clean dust cup and cyclone
    ● Clean or replace filter
    ● Clean floorhead air path
    Charging indicators red and green light flickers alternately during charging ● Charger has loose contact to machine or power socket ● Replug charger to machine and power socket.
    Short working time after charging ● Machine not fully charged
    ● Battery old aging    		 ● Follow instruction manual to fully charge the battery
    ● Replace battery

    Attention: If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.

  • JV53 troubleshooting

    Please check the following issues before sending to designated repair offices.

    Symptoms Possible Causes Solutions
    Motor is not working ● Battery has no power
    ● Metal tube, electric floor had, battery pack is not assembled correctly to the main body    		 ● Charge the vacuum cleaner
    ● Check the accessories are assembled correctly to the main body
    Low suction ● Dust cup is full
    ● HEPA is blocked by dust
    ● Floor head hose or brushroll blocked    		 ● Empty dust cup
    ● Clean or replace HEPA
    ● Clean the floorhead
    Charging indicator did not turn red during charging ● Battery pack is not well assembled Reassemble battery pack
    Short run time after charging ● Battery not fully charged
    ● Battery old aging    		 ● Follow instruction manual to fully charge the battery
    ● Replace new battery

    Attention: If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.

  • JV35 troubleshooting

    If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

    Problems Possible Reasons Solution
    Power Failure ● Power cord is not firmly inserted.
    ● No power on socket.
    ● Power switch not pressed.    		 ● Insert the power cord firmly.
    ● Check the socket.
    Press the On/Off button.
    Low suction power ● Suction port clogged.
    ● Dust accumulation on filter.
    ● Dust accumulation on cyclone.    		 ● Clean up suction port.
    ● Clean up the filter.
    ● Clean up cyclone.
    UV tube failure ● The UV function is automatically off for safety reasons or weak reflection of object.
    ● The machine operates on the same position for a long time.
    ● The machine is placed upright.
    ● Sensor window is contaminate.
    ● UV light damage.    		 ● The UV function operates on the condition of less than 5CM height from the object.
    ● Move the machine forward and backward.
    ● Machine tilted no more than 30 degrees.
    ● Clean the sensor window with a half-dry cloth.
    ● Contact after-sale service.
    Automatically turned off ● Dust cup full.
    ● Suction port clogged.
    ● Filter blocked.    		 ● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours.
    Brushroll failure ● Brushroll tangled with foreign matter.
    ● Belt broken.    		 ● Remove the cover and clean up brushroll according to user guide.
    ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

  • BX6 Troubleshooting

    Please check the following issues before sending to designated repair agent.

    Problems Possible Reasons Solution
    Power failure ● Power cord is not firmly inserted ● Insert the power cord firmly
    ● No power on socket ● Check the socket
    ● On/Off button not pressed ● Press the On/Off button
    Low suction power ● Suction port clogged ● Clean up suction port
    ● Dust accumulation on filter ● Clean up the dust cup and filter
    ● Dust accumulation on cyclone ● Clean up cyclone
    UV light failure ● The UV function is automatically off for safety reasons or weak reflection of object ● The UV function operates on the condition of less than 3 cm height from the object
    ● The machine operates on the same position for a long time ● Move the machine forward and backward
    ● The machine is placed upright ● Machine tilted no more than 30 degrees
    ● Sensor window is contaminate ● Clean the sensor window with a half-dry cloth
    ● UV light damage ● Contact after-sale service
    Automatically turned off ● Dust cup full ● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours
    ● Suction port clogged
    ● Filter blocked
    Brushroll failure ● Brushroll tangled with foreign matter ● Remove the cover and clean up brushroll according to user guide
    ● Belt broken ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair

    Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

  • WB55 troubleshooting

    If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

    Problems Possible Reasons Solution
    Power Failure ● Power cord is not firmly inserted.
    ● No power on socket.
    ● Power switch not pressed.    		 ● Insert the power cord firmly.
    ● Check the socket.
    Press the On/Off button.
    Low suction power ● Suction port clogged.
    ● Dust accumulation on filter.
    ● Dust accumulation on cyclone.    		 ● Clean up suction port.
    ● Clean up the filter.
    ● Clean up cyclone.
    UV tube failure ● The UV function is automatically off for safety reasons or weak reflection of object.
    ● The machine operates on the same position for a long time.
    ● The machine is placed upright.
    ● Sensor window is contaminate.
    ● UV light damage.    		 ● The UV function operates on the condition of less than 5CM height from the object.
    ● Move the machine forward and backward.
    ● Machine tilted no more than 30 degrees.
    ● Clean the sensor window with a half-dry cloth.
    ● Contact after-sale service.
    Automatically turned off ● Dust cup full.
    ● Suction port clogged.
    ● Filter blocked.    		 ● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours.
    Brushroll failure ● Brushroll tangled with foreign matter.
    ● Belt broken.    		 ● Remove the cover and clean up brushroll according to user guide.
    ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

  • F6 troubleshooting

    Please check the following issues before sending to designated maintenance departments:

    Symptoms Possible Causes Solutions
    The motor is not working. ● Not plug in tightly. ● Check whether it plug in tightly.
    ● No power on the socket. ● Check the socket.
    ● The Switch On button is not in proper position. ● Switch on to the proper position.
    Press on, not working. ● The button has been pressed too quickly, machine protection has been started. ● Press “off”, wait 2-3 seconds, then start again.
    Power off suddenly ● Overheating protection system started. ● Switch off and unplug the power line, reuse it after it cool down for a minutes.
    ● The in inlet was blocked by fluffy, hair,etc, which lead to overheating protection system. ● Switch off and unplug the power line, reuse it after cool down for a minutes.
    Air volume is small. ● The inlet was blocked by fluffy, hair, etc. ● Clean outlet.

  • JW31 troubleshooting

    Symptom Possible cause Solution
    ECO light blinks ● Battery pack is empty ● Recharge the battery pack
    Machine does not start ● Battery pack is empty ● Recharge the battery pack
    Machine stops automatically ● Machine temperature is too high ● Turn off machine and wait until the machine is cooled down to turn it on.
    Machine sprays little water ● Filter is blocked ● Clean hose filter and hose adaptor filter.
    ● Hose is tangled ● Replace hose or straighten out the hose
    ● Too much impurities in water ● Change to clean water
    Machine does not draw any water ● Hose adapter looses ● Tighten the hose adapter
    ● Hose is not well connected to the machine ● Tighten the hose adapter securely
    ● Hose filter is not completely inserted into water. ● Insert hose filter into water completely.
    Machine takes long time to draw water ● Machine is in ECO mode ● Switch to MAX mode
    Multi-spray nozzle connector leaking water ● Multi-spray nozzle looses　　 ● Insert multi-spray nozzle to the end and rotate it to fix.
    Multi-spray nozzle leaking water ● Multi-spray nozzle is not rotated to right position ● Rotate the multi-spray nozzle until the water shape mark is align with arrow.
    Battery pack cannot charge ● Battery pack in not inserted in charging connector completely
    ● Charge is not plugged on    		 ● Re-install battery pack into charge connector.
    ● Make sure charged is plugged on and the indicator on charger is on.

  • JV12 troubleshooting

    Please check the following issues before sending to designated repair agent.

    Problems Possible Reasons Solution
    Power Failure ● Power cord is not firmly inserted. ● Insert the power cord firmly.
    ● No power on socket. ● Check the socket.
    ● On/Off button not pressed. ● Press the On/Off button.
    Low suction power ● Suction port clogged. ● Clean up suction port.
    ● Dust accumulation on filter. ● Clean up the dust cup and filter.
    ● Dust accumulation on cyclone. ● Clean up cyclone.
    ● Dust accumulation on filter. ● Clean up filter.
    UV light tube failure ● The UV function is automatically off for safety reasons or weak reflec-
    tion of object.    		 ● The UV function operates on the condition of less than 5CM height
    from the object.
    ● The machine operates on the same position for a long time. ● Move the machine forward and
    backward
    ● The machine is placed upright. ● Machine tilted no more than 30 de-
    grees.
    ● Sensor window is contaminate. ● Clean the sensor window with a half-dry cloth.
    ● UV light damage. ● Contact after-sale service.
    Automatically turned off ● Dust cup full. ● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow-
    er cord and reuse if after 2 hours.
    ● Suction port clogged.
    ● Filter blocked.
    Brushroll failure ● Brushroll tangled with foreign matter. ● Remove the cover and clean up brushroll according to user guide.
    ● Belt broken. ● Remove the cover according to user guide and check the belt. If
    broken, contact after-sale to repair.

    If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.